Return and Refund Policy
- Overview:
At Anime Keychain Store, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a return and refund policy subject to the following terms and conditions. - Return Eligibility
- Return Period: You may return items within 30 days of the purchase date. After 30 days, we cannot accept returns or issue refunds.
- Condition of Items: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
- Return Process
- Contact Us First: Before returning any items, please contact us at contact@anime-keychain.store to request a return authorization. Do not send the product back without first contacting us, as unauthorized returns will not be accepted.
- Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item.
- Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., an incorrect or defective item).
- Refunds
- Processing Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
- Non-Refundable Items: Some items may be non-refundable, such as sale items or personalized products. Please review the product description and our return policy details for specific exclusions.
Contact Information
For any questions or concerns regarding our return and refund policy, please contact us at contact@anime-keychain.store. We are here to assist you and ensure your satisfaction.
Exchanges
If you wish to exchange an item for a different size or color, please contact us at contact@anime-keychain.store. Exchanges are subject to availability, and the same conditions for returns apply.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@anime-keychain.store with details of the product and the defect. We will provide instructions for returning the item and will cover the return shipping cost.